Refund Policy

All wallet top-ups are final. After an amount has been added to your wallet, whether by UPI or USDT, it is non-refundable and cannot be withdrawn, reversed or transferred to any bank account, card, UPI ID or crypto address. This applies to unused balance as well.

The wallet balance has no expiry and can be used for any service on the panel. Because of this policy, we recommend that new customers start with the minimum top-up of ₹100.

• Cancelled order: the full order amount is returned to your wallet.
• Partially delivered order: the amount for the undelivered quantity is returned to your wallet.
• Order that could not be started: the full order amount is returned to your wallet.
• These wallet refunds are automatic. You can see each one in Transactions.

• The link was wrong, or the account or post was private, deleted, renamed or restricted during delivery.
• The order was completed as described, including orders on packages marked no refill that later dropped.
• A second order for the same link was placed elsewhere or on Smmzy while the first was running, making the count impossible to verify.

A drop in count after delivery is handled by refill, not by refund, and only on packages that include refill, within the period stated in the package name. Use the Refill button on the order.

If money left your bank or UPI app but your wallet was not credited, do not pay again. Wait a few minutes, then contact us at contact.smmdost@gmail.com or from the Support page with the payment reference. If the payment reached us, we will credit your wallet. If it did not reach us, your bank or UPI app reverses it under their own timelines.

For USDT, only transfers of the exact amount shown, on the TRON (TRC20) network, to the address shown, can be matched automatically. Transfers sent on another network cannot be recovered.

Raising a chargeback or dispute for a top-up that was correctly credited is a breach of our terms and may lead to the account being suspended.